Frequently Asked Questions From Our Customers
Do you have a warranty?
We warranty our pump and hydraulic components for one year against manufacturing defects.
Can I get an electric cover?
No. Our product line is only in hydraulic covering systems. We believe that hydraulics allows a higher level of quality at a comparable price.
Can I buy a kit and install it myself?
No. Unfortunately the layout of our system is critical to the quality of operation and we cannot sell kits to any customers who have not gone through our training program and been certified.
How long does it take to do an installation?
Please allow 5-7 hours for us to complete your cover installation. We do not provide pickup and delivery service; you must deliver and pick up the truck at our facility. You may wait while the work is done, or drop the truck off and pick up at your convenience.
Do I need an appointment?
Yes, please call ahead at least a week before to schedule your cover installation. If you need repair work done, one to two days’ advance notice is usually sufficient.
Do you have any other installation/repair locations?
Yes, our main facility is located in Vernon, CT, and our authorized dealer is located in North Stonington, CT. If there is nothing available in your area and you know a garage that would be interested in becoming a certified installation and service center, please contact us.